Originally Posted by
FriendlySkies
Interesting, I had an opposite experience.. After stepping off the escalator and heading towards connections, I made a left immediately after I entered the big room with the customs booths. The GE kiosks were right against the wall, while the customs booths were towards the exit area. After getting the receipt, I walked behind all of the booths and handed in my receipt...
I think one is talking about IAD arrivals, and one is talking about connections. In arrivals, they're all the way against the right wall and you then go straight to baggage claim. In connections, it's the left side and then you walk behind all the booths after getting your ticket.
But IAD gets big kudos for the best setup. They now have nice, big permanent signage in place directing you to GE, and a totally separate lane with a 'swing gate' you go through to get to them. ^