Originally Posted by
DevilDog438
Have not been through IAD in a year, but when I went through the kiosks were located next to the Crew/Diplomat stations. I assumed if the kiosks did not work, the CBP officer stationed there would be the one to help me process re-entry.
They've moved it (not sure how recently). Now when you come in, you go down an escalator. Everyone goes around to the left to get in line. GE goes to the right for the kiosks, which are stationed in nearly a straight line to baggage claim. No CBP overseer or desk. You'd have to walk back a good 150 feet to find the nearest booth. Thank goodness I didn't get an X!