FlyerTalk Forums - View Single Post - Segment and revenue value to AA?
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Old Apr 3, 2002 | 9:44 am
  #8  
SuperSlug
 
Join Date: Mar 2001
Location: "Did you ever see Dallas from an MD-80 at night?" just doesn't have the same ring to it...
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Pakse:
This year I will fly between 80k and 90k Q-miles (estimating 75k-85k Q-points). As much time as I spend in the air, top-tier status is something I would appreciate.</font>
Join the club.

Kovich is right: Since it's possible to attain EXP so cheaply (that is, miles flown is not really a fair indication of how "good" a customer you are), you'd think AA would
reward its truly most frequent customers--segment folks like you and me--with EXP.

But from someone who's been there, done that for three years running, who has written one (and only one) reasoned letter to AA, practically making your arguments above verbatim, and who has received a pretty snotty response from AA, trust me:

AA could care less about customers who fly lots of segments.

It all boils down to why you choose to fly a particular airline: is it for the status, or is it for the product?

Do a search using "EXP segments" to find a heap of previous whine-fests on the subject. The bottom line is this: if you want top-tier status on segments, fly another airline.

If you want a top quality product and are therefore willing to stay at PLT despite the opportunity to be top-tier somewhere else, stick with AA.

That having been said, please write to AA and prove me wrong. I hope you do.


[This message has been edited by SuperSlug (edited 04-03-2002).]
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