I think that this is one case where the penny fell to the benefit of the OP. And an instance where the front desk being unclear on the benefit worked in the customer's favor. I had an instance at a HP in which two rooms in a row had problems, I ended up with my requested bed type in the third, but the front desk person added the 2,500 points without my asking. And I was just factual about the first two rooms (no emotion).