Originally Posted by bocastephen

I have a large social and business network in Asia, and in every single case but one (and that person lives in NY and puts everything including a stick of chewing gum on their UA visa so they usually do NYC-TPE for free), people look at the UA brand with the same disdain and contempt that many of us look at WN with. Poor service, dirty old aircraft, nasty employees - of course their point of reference includes SQ, EVA, CX, ANA, etc., but they only fly UA when they see a too-hard-to-pass-up deal, like SIN-NYC for $600 r/t or so...and even then, they hold their nose to get through the ordeal.

Of course these folks had the same feeling about NWA as well, so part of it is a snobbish negativity about the quality of US carriers in general - but regardless, the UA brand is not respected and most of the negative comments I hear is about the employees, with cabin quality and food/entertainment following closely behind.