Dear UA, I just checked an upcoming itinerary and was surprised to see that my "Pending" upgrade had been changed to "Denied"! Seems like such a harsh term. UA, can't you be a little nicer? Maybe a bit apologetic about it? I think that "Unavailable" might make us feel a little better :-) And besides, how can you be so sure that I am not going to get the upgrade? How do you know who may not show up the day of the flight?