Originally Posted by
atakam
You're right, customer service at this property is not a strong point. After several years staying there (if I have a competitive deal at the GH or SR I don't stay at the Sheraton), but still stay here from time to time. The staff is not rude, but they lack of the customer service attitude we expect. If you treat them with indifference, you should be ok. This is a property where you shouldn't get stressed about your benefits or expectations. If you set your mind that you will get what you reserved, then your stay will be fine.
Of course I would rank SR>GH>>SH, but sometimes rates can revert the order.
+1
Excellent summary.
If you are considering this property then book the room type that you wish to stay in.
As a Platinum guest who has stayed here in the past on several occasions , your upgrade can be minimal or nothing at all.
Lets remember this is a city with many fine Hotels like the MO and the Valley wing of the Shangri La .