Originally Posted by
buschoi
Thanks for the info!
What really bothers me is how they treat customers. Although fairly important, I can accept a slightly run-down property. The customer service "attitude" from what I have read in the numerous posts, however, is worrying. This is a personal trip with my dad, and I want us to at least receive some decent service, if not good. From the previous posts, I can't see anyone at the hotel seems to care, from the reservation desk to the bell-boys. If others have reported repeatedly this is one property that never fails to disappoint, I guess I really should take my business somewhere else.
I probably will try to get some points and stay at Hilton or Hyatt instead. At least I will have the peace of mind that my family trip will be treated decently.
You're right, customer service at this property is not a strong point. After several years staying there (if I have a competitive deal at the GH or SR I don't stay at the Sheraton), but still stay here from time to time. The staff is not rude, but they lack of the customer service attitude we expect. If you treat them with indifference, you should be ok. This is a property where you shouldn't get stressed about your benefits or expectations. If you set your mind that you will get what you reserved, then your stay will be fine.
Of course I would rank SR>GH>>SH, but sometimes rates can revert the order.