I've just had one of my worst rail trips ever...

I was stuck at Hengelo (Netherlands) for two hours waiting for a train to Germany which simply never came, with complete chaos and confusion at the station and zero information being provided to stranded passengers.... I eventually got as far as Osnabrück (two hours late) where I was delayed further as my connecting train to Hamburg was running some 40 minutes late.

Sitting on the Hamburg train I overheard some conversations along the lines of "just under an hour again - typical", which prompted me to search the bahn.de web site to see what this "one hour" thing was all about... and I discovered that there is, apparently, an EU-wide regulation similar to the now famous 261/2004 for air travel, which gives passengers a right to a partial refund of their fare if their train is running late.... 25% for delays of 60-120 minutes, 50% if a delay is more than 120 minutes. Claims have to be submitted to the ticket-issuing train company (Deutsche Bahn in my case), and I found a claim form online which I have now completed.

Has anyone here ever claimed successfully for train delays under this EU regulation?