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Thread: Asia Miles phones always busy?
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Old Apr 30, 2010, 10:33 am
  #28  
ahks
 
Join Date: Aug 2004
Programs: CX MPC, Aeroplan, Starwood, Hyatt
Posts: 123
Originally Posted by jetsetter1k
What's the point of that. I am a lowly Green Card member and I was trying to redeem miles for an award that needed to be ticketed today. Anyways, I called 2747 5500 once every 15 mins from 9AM-1PM Today and got the answering machine each time and yes, that was when I got thru (It was busy 95% of the time).

I tried everything including selecting, English, Japanese, Mandarin but I always ended up with the answering machine. Finally, at 2pm I managed to get a hold of someone.

This is perhaps the worst customer service in the world

I agree with Jetsetter1k. The MPC line is extremely busy these days. Their number is always busy. No point joining MPC to get through.

Maybe they are starting to do cut backs in call center staff?
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