Originally Posted by
travelexpert
I NEVER fill out any surveys that take more than half a minute--unless they compensate me handsomely for doing so.
Sorry--but my time is WAYYYYY to valuable.
On occassion, I will write personalized letters--and then I expect (and usually receive) an appropriate response.
I wholeheartedly agree.
It doesn't matter who the survey is from - Marriott, UPS, whoever - when the cover page says "10 - 15 minutes of your valuable time" - i hit the little x in the upper right hand corner.
OTOH, i have found that personal emails to the hotel usually get a response.