FlyerTalk Forums - View Single Post - Breaking News: UA and CO strike merger agreement
Old Apr 29, 2010, 8:03 pm
  #39  
Mr. Yu
 
Join Date: Feb 2006
Location: SF Bay Area
Programs: CO MM, ANA 1K, Marriott Platinum, Avis P Club, Hertz 5 star, Starwood Plat
Posts: 22
They should keep the Continental Name

If you do a quick brand perception audit, United has a pretty crappy ranking compared to Continental. it's also important to emphasize that the Continental team is taking over. Not sure where Jeff stands, especially after he laid of 600 call center agents and seems to be more worried about his bottom line instead of your experience.

That being said, it would be nice if they:

1. keep Business First
2. Add premium economy on long hauls and transcon
3. Keep ff program in tact
4. Train UA GA's and FA's to be more responsive

That should be part of the DOJ approval. They need to maintain or exceed Continental's current service standards. Probably could start a petition to the DOJ on this. We should do this in FT.


F Yu
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