Originally Posted by
polar_b
My cancelled flight was SFO - LHR on 15.04. When I first called BA I was told I could not be rebooked as they had closed down the system for all new bookings and rebookings. I told them I would try again the next day. I did call next day - Friday 16.04. - and asked if I could be rebooked onto a flight from BOS to LHR on Friday 23. They said yes, there was a seat, so I took that. I then made my own way from where I was, to BOS.
When I was in BOS I met a guy in the hotel who had been on standby 3 times on Wed 21 and Thu 22nd, all times he had to come back to the hotel as they flights he wanted to get on were not operating. I don't have the full story on that but deduced that the first flight operating was either on Thu or Fri 23, from BOS at least.
I could of course have been re-routed from other places in the US, at an earlier date, but opted not to do this as there was such a high chance those flights would not be operating. In the end it looks like I made a wise decision.
Congrats on your choice of flight and foresight. Do you have this week's lottery numbers for me?!!
You are entitled to claim 8 nights accommodation and meals together with transfer from hotel to airport (so long as you have receipts) from the airline. There is no upper limit on these expenses so long as they are reasonable. You won't be able to claim back in room movie costs or any bar bills IMO.
So long as you submit
copies of receipts to the airline together with a clear and unambiguous letter setting out your claim, you should receive these within a few weeks. Send the letter special delivery to ensure its receipt and ability to get a signature for such receipt.