Originally Posted by
higher_flyer
3. Once the UDU windows begin, where do "waitlisted" Mileage Upgrade Awards stand in the upgrade line? As they are paid with miles (and often copays), are they in front of the free UDUs for upgrade priority? Key question.
I still don't understand why we don't have a clear answer to this. I applied a mileage upgrade to a multi-segment transcon. The first and third segments cleared immediately, while the second segment (IAD-SFO) was waitlisted. Over several weeks, I called UA four times to check the status of the waitlisted upgrade. Every time I asked them about upgrade instruments trumping UDUs and every time they admitted that they didn't know. Most thought instruments would trump UDUs but couldn't find anything in writing. One asked a supervisor who also didn't know.
After the IK UDU window and before the 1P UDU window, I cancelled the mileage upgrade and requested UDU. first and third segments cleared on time, while the second segment (IAD-SFO) is waitlisted...