I did call them. First to reservations and when they said they couldn't handle rebooking then to customer service.

First call was yesterday and they refused to reroute me or even put the through to the desk responsible for rerouting. They said you have to wait as they are doing reroutings in order of departure order.

So I called back today and after I explained I was traveling on one of the busiest days of the year and that by the time they got around to December all the seats would be gone (F via LAX is already gone). At that point I was handed off to someone higher up who called the reroute desk. They would only agree to reroute me via LAX in coach (our tickets are first) or via SEA (adding an extra stop), then IAH then Cancun, with the last leg in coach. This last routing is odd given that there are nonstops with availability from where we are starting from to IAH but they won't use them.

In fact I see plenty of space in F via DEN and IAH but AS refused to book it any of them. I asked them straight out why and they said that they were only protecting on CO and MX and even on those carriers they aren't booking all flights, even where there are seats, but only certain ones (which is why they wouldn't route me nonstop into IAH).

Happy to hear they handled you but from what I'm being told they are working on some sort of special deal with the other airlines which isn't completed yet and they won't rebook until it is. I was told I would be called back in a month and my only option was to wait and hope that there would be seats then unless I wanted to fly coach (on my F tickets) which is why I'm complaining about seats running out around Christmas. They already have on some routings and the F cabin isn't that large on the ones that are open and we need four seats.

Its not clear but what I think might be going on is that AS doesn't want to pay full fare to protect passengers and so is trying to wrangle a deal with a couple of other airlines at a good price. That is why they won't protect on any airline and also why not all seats are showing available (they told me they only see a portion of inventory). This is just a guess from what they said but the bottom line is that at least in my case AS refuses to route me to Cancun at all at this time, let alone via a comparable routing even though there is availability.

I think this is pretty messed up. Whatever agreement they required should have had it in place since this cessation of service wasn't exactly a surprise. Second they have a legal obligation to reroute passengers via the best available route and to do so in a reasonable period of time not weeks or months after they cancel (when seats are gone).

So unless someone has a suggestion there really isn't much more I see I can do to get AS to reroute me until they are good and ready.