Dear Flyertalk Members,

We realize that distinguishing eligible and ineligible incidental charges can be confusing, and I wanted to provide some clarification on this topic. Eligible charges vary on a hotel-by-hotel basis, but generally include food, beverage and lounge expenditures, with the exception of outlets not operated by the hotel.

To get a better understanding of which charges on your bill are eligible or ineligible, please contact us so that we can review each specific stay. You may also reference this information in our terms and conditions on hyatt.com. Thank you all for your feedback, and please contact Gold Passport Customer Service with any concerns you may have!

Sincerely,
Karen Smith