After seeing that the GM of this property actually read these reviews, I decided to give this property another chance but didn't want to forewarn management as I really wasn't interested in a "made up" experience and would much prefer to see what type of service I would receive without having to ask for special treatment.

Check-in: I was pleasantly surprised. Contrary to the two previous experiences, the associate automatically recognized Platinum status and that I was a repeat customer. She offered the amenity selection without being asked and was extremely efficient. Total check-in time was less than 5 minutes. Score: 10/10.

Room service: ordering was easy enough. I was taken aback that at 830PM on a Monday night that there would be a 40-45 minute wait for delivery since "they were really busy". However, other than the delivery time, the server was incredibly friendly and really wanted to do more than required (ie. "would you like me to pour your soda?" "can I adjust the lighting for you?"). Other than the fact that it took nearly an hour for room service, I was quite impressed with the actual level of service. Score: 7.5/10 and would have been 9/10 had it not been for the excessive wait.

Check-out: friendly, straight-forward and efficient. No muss, no fuss. I just told the associate that the bill slipped under my door was accurate and she wished me a nice day referring to me by name. Score: 10/10.

Valet parking: this is still the absolute sore point. For $26, they really have to do better. As I was in a bit of a rush, I called the front desk before leaving my room and asked for my car to be brought forward. It took me 10 minutes from the room to check-out to the driveway and even with 10 minutes notice, it took another 15 minutes and a second request to the front desk to find the valet jockey to get the car delivered. 25 minutes from my call down to getting the car brought forward is totally unacceptable and paying $26 for the privilege is an absolute crime.

Conclusion: if these reviews have prompted the GM to stress the "finer points" with the staff which has resulted in these better experiences, then bravo to Mr Dunn. You've earned my repeat business. However, you need to get the parking issue fixed -- it is such a piss off that really shouldn't be an issue since the parking isn't even managed by the Westin (it is run by the Vinci parking monopoly)! Even though it isn't a Westin-managed service, the hotel still needs to ensure an acceptable level of service from their parking contractor.