I just got back from a stay here after staying at the Olympic in Seattle and the Empress in Victoria. I have to say that the service at the Pacific Rim is not up to Fairmont standards.
Don't get me wrong, it is a beautiful property but there were two major incidents that I found unacceptable. The Fairmont Gold attendant called and offered me a wake-up call before my day of check-out. I thought this was a classy gesture, unfortunately the wake-up call never came.
I wanted to visit Grouse Mountain and the Gold attendant gave me horrible directions essentially relying on Google maps. He had me going way out of my way and the only way that I was able to get good directions was to visit the Fairmont Hotel Vancouver concierge.
Beautiful property with awesome views. The hottub overlooking the harbour and mountains is absolutely unbelievable. The lack of good service is just very un-Fairmont.