I've had issues with hotels that I asked to put two rooms on one Folio - and then didn't do that. HHonors customer service has been able to help me with that several times - though it might be trickier with the two names,
I would persist, as the hotel updated the records with passport data and then did not put it on one folio. IMO, the fact both rooms were paid with the same card is a very good point, and the points for both rooms will be useful (you still only get night / stay credit for one room, of course).
Originally Posted by
GBM.flights
Thanks for the replies san888 and JDiver
I'm off the phone with Hilton Customer Care.
Hotel did not send the proper data for the credit to post I was told.
And although the 2 rooms were booked and paid under the same credit card due to the fact each room had different names on them (duh, It was updated when we handed the passports at check in) I'm being told I may not get points for both.
To be seen within 2 weeks when and if they credit. Come back as soon as it does to give details on it.
FWIW it was the Hilton Nuweiba Coral Resort
GBM