Yesterday online I booked a domestic award ticket with a less-than-desirable return (thinking I might SDC to a different flight). I had until Wed evening to have the ticket issued. Today I checked online and my preferred flight became available (I verified this by looking only at OW travel and seeing 25K mile availability). I couldn't seem to change it online, though I tried.

So I called PMS and asked them to change it. First of all, she said she only saw the mileage level at 32,500 for that flight. Then when I said I saw it for 25,000 miles online, she looked again and said she could "force it" (her words) for 25,000 miles. I find that horrendous. Why not just be honest and give me the award for the level it is supposed to be at, and which I just confirmed seconds earlier online? This is deception at its best.

Then when I asked to verify the ticketing deadline being tomorrow evening (I still need to confirm with traveling companions from other cities), she said that if she touches the reservation, it requires immediate ticketing. I know this is absolutely untrue since I have booked online, made a change on the phone, then paid online because they wanted to charge me a $20/person ticketing fee for all non-elites in my PNR.

So I told her to not change anything. I went to delta.com, made an entirely new reservation, then canceled the old one. What a way to treat your PM customers!!

Until DL will get its act together and treat its customers with some respect, they will continue to get complaints. And there will continue to be such posts on FT. (for those not interested in another such post, feel free to click on the next thread and just ignore this one ).