Originally Posted by
jamesteroh
Must depend on the GA. I thought the answer was no but others on here are saying yes.
You certainly should have been accomodated on the previous flight at no charge. From the Southwest
CUSTOMER SERVICE COMMITMENT, which is a part of the Contract of Carriage:
Irregular Operations, Delays and Cancellations
Southwest always does its best to operate our flights as scheduled. Sometimes, events beyond our control or situations we could not anticipate prevent us from doing so. If, for any reason, your Southwest Airlines flight does not operate as scheduled, we will, at your request, refund the unused portion of your fare, or we will assist you by arranging to transport you to your destination on another Southwest flight with available seats. If you
elect to take an alternate Southwest flight, we will not charge you any more money even if your ticket for the disrupted flight has usage limits or fare restrictions.
( bolding is mine )
This passage does not actually define what is 'irregular operations' . Posters here have generally been able to get on earlier flights at no charge if there are delays ranging from 15 to 30 minutes.