Originally Posted by
stevens397
My best answer is "randomly!" They make mistakes both ways. Most people only call when they don't get enough!
That would have been my guess as well. A few weeks ago, a FFN award stay "earned" me a random number of base points and a stay/night credit. I didn't spend a dime at the hotel. Maybe I'll consider that "compensation" for the missing base points in my two most recent stays.