I manage the Marriott relationship for Upromise, and spoke to the Marriot to receive clarification on why some of you have not been receiving Upromise commission from booking your Marriott stays through Upromise. The bottom line is that corporate rates or stays booked by redeeming MR Points aren’t eligible. If neither of these apply to you, and you believe you still should have earned Upromise rewards, please fill out an order inquiry form through Upromise, and we’ll research your order directly with Marriott: https://lty.s.upromise.com/displayServlet?su=8123.

Here’s Marriott’s official policy:
Why didn’t I get Cash-Back?
Generally there are three reasons why you may not receive a cash-back:
1. A reservation has not yet resulted in a stay
2. Your booked a non-commissionable rate
3. You redeemed MR Points during that stay


What is Commissionable?/ When can I earn Cash-Back?

Online Reservations – Non-commissionable = No Cash-back
You don’t receive Cash-Back on a Marriott reservations; only on the completed hotel stay.

Completed Stay – Commissionable Rates = Cash-back
You earn Cash-Back for each qualified stay at Marriott hotels worldwide(if you go through Upromise). Commissionable Rooms are rooms made available for sale to the general public by Marriott. Typically commissionable rates include Regular, Corporate, Weekend, Package and Advance Purchase Rates.

Completed Stay – Non-commissionable Rates = No Cash-back
Rooms offered at specially negotiated rates, where the customer is required to be affiliated with or employed by a particular company or organization to receive the special rate (e.g., government rate, corporate rate, Marriott employee rate; redeemed Marriott Rewards points).

Marriott Rewards Points and Commissions/ Cash-Back
1. If a Marriott Rewards (MR) member makes a reservation (whether logged in to the MR account or not) and of course stays, then the member earns MR points and Cash-Back through Upromise.
2. If a Marriott Rewards (MR) member redeems previously earned MR points by using a MR rate code, then the member keeps accumulating MR points, but will not receive Cash-Back.