Originally Posted by
N830MH
I think the ticket agents should have beef up to be reductions wait time and not wait for more than 20 minutes at ticket counter. Why they aren't getting more ticket agents to need our help for those passengers to get through at ticket counter & bags checked, too.
I happen to know it really wasn't the airlines fault, except perhaps in not spending more on IT infrastructure. But for an African airline, KQ is really quite good. And the bottom line, especially for this thread, is they got yet another plane full of people back to Europe.