FlyerTalk Forums - View Single Post - more bad press for DL - strands Newspaper Columnist's Daughter
Old Apr 26, 2010 | 11:35 am
  #5  
JSFox
15 Years on Site
 
Join Date: Oct 2008
Programs: NWA Tears
Posts: 986
DL's ticketing system (revenue) and reservations system (flights) don't always talk to each other. This is why, for instance, if you call and make a change it will sometimes get changed on the PNR (revenue ticketing system) but the e-ticket (part of the reservations flight system) will not get changed. This is a particularly bad problem with Int'l flights and especially those on other metal such as KL/AF. Anytime ANY change of any sort is made to an Int'l itinerary you should also always also call the Int'l reissue desk and have them make the e-ticket change manually. It's a real pain, but it's best in class.
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