Originally Posted by
socrates
http://dailygleaner.canadaeast.com/b...rticle/1026925
...Debbie sent her the Florida number. Seconds later, the phone rang. She was in tears. It was an hour until departure. Upon check-in at the counter, passport and reservation confirmation number in hand, she discovered they wouldn't let her on the plane without a "reissued ticket" number - which had never been issued!...
Classic :-: Best of Class :-: customer service
Originally Posted by
zsmith2
Ok I hope I'm not the only confused about this story. She didn't have a ticket that was issued but her luggage was checked in anyway? Maybe I'm just reading this wrong and hopefully someone can make sense out of this.
I have checked in & traveled on tickets that were not fully valid only to hit a brick wall along the way. It's quite possible.
In my case the KLM transfer desk at AMS dealt with the reissue on the spot.