Originally Posted by
brucebowe
Last Friday, UA185 PHL-SFO. Mrs and I in exit row on an A319.
When the doors were about to close, 3 late pax got on--man and two women. Probably 20-something. As they passed me, I heard a buzzing from the man's pack. Like a phone vibrating, but steady. Definitely not a phone. After he got seated (last row or pretty close to it), I got up and told the FA to check it out.
She did, and came back and told me "he(the pax) said it was hair clippers, and would turn them off". I asked her to get the Capt involved, and after two trips (by the FA) to the front, she told me that the purser and Capt and decided that if he got through security that was good enough.
We weren't happy, but decided not to take it further. It was on our minds for a while and I gotta say a little unnerving that UA was so casual about it.
That afternoon I was still thinking about it, so I called Cust Svc and whined at them. The rep. told me he would kick it upstairs and gave us each 9K miles (I didn't ask for anything).
Was I over-reacting? I didn't think so, but I wonder... Is it a good idea to assume that TSA makes no mistakes?
Yes, you were overreacting. I've had an electric razor accidentally get turned on in my luggage before. No big deal.
I'm actually surprised that you called Cust Svc. This seems a bit overkill for a buzzing noise. Do you call every time you hear some creaking from the airframe?