FlyerTalk Forums - View Single Post - AS Stopped flying to Cancun!
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Old Apr 25, 2010 | 11:57 am
  #15  
golfingboy
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Originally Posted by inthchips
I am going to call and ask about this because ten of us are booked (in various forms - FF miles, companion fares, etc.) for late November/early December and right now all our reservations cannot be viewed, there is nothing bookable on the website, but when you pull up the schedule, the nonstop flight is still there. I will report in what I hear. This would be a huge problem for us due to the various ways the flights were booked so I'm hoping there's an explanation.

In the meantime, can't get the call made for another hour or so.


Ouch... This is not pretty... I would expect AS to rebook everybody on DL or AA in an equivalent class of service at no additional charge and reissue all of your companion discount codes... However, it is possible that they might just simply refund everything [including the companion certs], but that will surely leave a sour taste...

Best of luck and sorry that you have to endure this...
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