Join Date: Jan 2010
Location: London, England
Programs: OnePass Platinum, *G, Amex Plat, Priority Pass Prestige, Costa Coffee Loyalty Card
Posts: 378
I love it!!! Always great to see a sense of humour when I'm travelling. For me, it's what makes the difference between institutionalised courtesy and individual attention. It makes me feel like they actually see me as a person (even if they did it to everyone). It's just a lovely human touch.
+1 to that GA