Manually added points generally say "service promise" or "goodwill". This includes things like manual fixes and recently launched programs.
For example, the
points for declining housekeeping used to post as
SVC PROMISE 500 POINTS but now they post as
MAKE A GREEN CHOICE - 500 (at the same hotels).
This may be a legitimate concern, since many frequent customer programs have a "habitual complainer" category. (As they should! I've stood in line behind such people more than once.) But I hope Starwood can distinguish customers who carefully monitor things that fail often (like the platinum amenity) from customers who complain for the sake of unearned compensation.
Originally Posted by
mahasamatman
Originally Posted by
JFKSFOLAX_friend
When you've emailed customer care with your legitimate concern,what was their reply?
Some points as a goodwill gesture?
(Sorry, I couldn't resist.)
I once notified Starwood about a multi-room stay where the platinum amenity had accidentally posted twice. They removed the erroneous extra 500 points… and added 500 points “for the inconvenience.”