Originally Posted by Jaimito Cartero

If you're happy with Delta, then I welcome you to send a postcard telling them this.

If Subway gave you stamps for every purchase, and said if you could save 5 cards up, you'd get a free 6 foot sub. If you followed their rules, and were having a party, and went to redeem your cards, only to be told that you need 15 cards filled up, and only if you booked the 6 foot sub more than 21 days in advance would you get it.

Oh yeah, if you need it sooner, you'll pay a $50, $100 or $150 "Close-in ordering" charge. Would you be happy? Oh, and you can't pick it up at noon, but only at 6am, at a store that is 30 miles away.

I'm not even saying that DL has to give something for free. I'm saying that they are still advertising "free" ticket for 25,000 miles, and often don't deliver it. Their award availability for low awards is dismal for international biz class seats, and online booking engine seems to have been designed purposefully not work right.

There are many other problems, and everyone will decide what they'd like to emphasize. Again, if you're totally happy, let them know that. It's not only the new NW folk that are discouraged with many of the things DL is doing. Many long time DL million milers have posted this year about how they're leaving. Some might come back if DL gets their act together.