I was reading one of the now even more numerous, "DL/Skymiles Sucks" threads today, and read the comment about phone CSRs asking to mail in a note noting our displeasure on all the negative changes.

As I sit in my nice room in Hong Kong now, and watch all the sailboats in the harbor, an idea struck. Ding. Lightbulb time.

Why not send in a postcard at every city you travel to, to Richard Anderson, and tell how much money DL has lost because of it's inferior frequent flier plan, and beancounter tactics.

Boxes of these postcards would only hammer in that the former top tier, and even everyday former NW and DL fliers are not happy with how things are going.

A little press coverage, wouldn't hurt, if this gains any momentum.

The handful of us that saw how things were headed towards 18 and 12 months ago, have now grown to a groundswell. Daily threads of new and old posters who find how hard their miles are use. Extra fees, and Diamond Medallions not getting upgraded, but riding in middle seats. Best in Class?

Add in the constant goof ups by DL. Waive close in fees. Don't waive them. Waive close in fees. Don't waive them. Have you ever seen anything sillier than that?

Some DL and NW folk are quite tired of all the complaints. I understand that, I really do. The folk that say, "Just go elsewhere" are missing the point, though. Unless we give them what DL has asked for, and REALLY tell them how we feel, then we're just blathering away on a IBB.

I do believe that the combined DL/NW can be great, and a favorite frequent flier program once again.

Maybe this will fizzle out, but I'll be sending my first post card tomorrow. I'm not sure if this is the right mailing address. I'm sure others will help find the right one, if it isn't.

Richard Anderson
Delta Air Lines, Inc.
P.O. Box 20706
Atlanta, Georgia 30320-6001