Originally Posted by
thaliajen
I would've loved to have some of my hotel paid for and definitely would love to be reimbursed for the time I spent on hold with CO over a 4 day period. I'm dreading my cell phone bill like the plague. But as the agent told my husband as I listened, "We're not responsible for that." And I don't think they are, legally. If it'd been a European airline, there would've been legal precedent. In this case, I'm just glad I'm only out the 1 night and cell phone charges. If I'd had to stay until Tuesday, I don't know where I would've found the money.
CO is liable to reimburse you for the hotel night. The cell phone charges are yours to bear. Continental's Notice for Flights Departing the EU can be found at
http://www.continental.com/web/en-US.../eudenied.aspx
You should fax or mail your hotel receipt (and any food receipts or transport costs between hotel and airport) to Continental at :
Continental Airlines, Inc.
Customer Care
900 Grand Plaza Drive
Department NHCCR
Houston, Texas 77067
TEL: 800-932-2732
Fax 832-235-1806 or 800-214-0506
This is your "Right to Care" as Continental states of: "a) meals and refreshments in a reasonable relation to the waiting time and two telephone calls, telex or fax messages, or e-mail messages; and
b)in the event you are re-routed, if the reasonably expected time of departure of the new flight is at least the day after the departure as it was
planned for the cancelled flight, hotel accommodations where a stay of one or more nights becomes necessary or a stay additional to that
intended by the passenger becomes necessary, and transport between the airport and place of accommodation (hotel or other)."
The EU provides a form that may be used to file a complaint with an airline or with the enforcement body:
http://ec.europa.eu/transport/passen...nt_form_en.pdf
If your claim is denied, then you can complaint to the UK authority:
http://www.auc.org.uk/default.aspx?c...0&pageid=11028