Originally Posted by
JFKSFOLAX_friend
When you've emailed customer care with your legitimate concern,what was their reply?
Some points as a goodwill gesture?
(Sorry, I couldn't resist.)
Originally Posted by
schley
The agent told me they do a maximum of 3 of these a year. After that they have to verify the request. Anyone ever heard of this cap per calendar year?
If true, all that seems to mean is that you get three "freebies" and the rest need to be "legitimate" missing points.