Originally Posted by
300rwhp
So I checked my cc and noticed a significant over charge. Called the hotel and got nowhere. Sent an email to Shayne the director of front of house operations who left his business card in my room. No response so I called no response. Customer service is really starting to look poor at this property.
If the amount appears on your online statement, then its a real charge.. If available credit is less, but you don't see the charge, then give it like a week and see if the charge appears. If so, then call accounting at the Pacific Rim.
I noticed an overcharge of like $50.. called the Orchid, and they said call the accounting department and coordinated with front desk. They fixed it a couple days later, called me.. and said that the credit card will be refunded.^