Originally Posted by
300rwhp
So I checked my cc and noticed a significant over charge. Called the hotel and got nowhere. Sent an email to Shayne the director of front of house operations who left his business card in my room. No response so I called no response. Customer service is really starting to look poor at this property.
Just to confirm: You´re still staying at the hotel and the hotel has already charged your CC and the amount is higher than your (expected) total bill?
Are you sure the hotel hasn´t just
blocked a higher amount? (which is quite common)
Btw, I had a similar incident during my stay. The hotel blocked more than twice the amount of my total bill (without letting me know) and "unblocked" the amount more than a week after a week after checking out. Anyhow, this unfortunately is the SOP at many properties.
Apart from that, are you enjoying your stay? I found the service at this hotel fantastic during my stay a few weeks ago, sorry to hear you´re having problems.