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Thread: Check-in agent can see your lifetime no. of nights
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Old Apr 21, 2010 | 10:12 pm
  #12  
paterwdb
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15 Years on Site
 
Join Date: Dec 2007
Programs: DL, Hilton, National
Posts: 863
Can they leave other comments about the guest? Like for example:
PITA, demands upgrades, angry little man, easily excitable, etc.

I never get upset but have, once or twice, asked a manager to intervene which has invited the original desk staff to a little humility - as in today. Hate to think I could get "tainted".
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