Originally Posted by
golfingboy
Perhaps the authors should change the survey to be more of "performance" oriented rather than "quality" since 3 out of 4 criteria are based on performance [on time, mishandled bags, and IDBs]...
It really shows how a single aberration, in AS's case IDB, can really skew the results. I'd be willing to bet that most of us are at relatively low risk of being IDBed, but for someone who does get bumped I'm sure it makes leaves a marked impression on their perception of the airline's "quality."
If you break down the other categories, AS has the lowest rate of complaints of any of the legacies, and their on-time performance is at the top of the heap. Fort mishandled bags, they're right at the middle of the pack.
So, if you never get IDBed and never check bags, AS is the #1 legacy carrier in the qualities that matter for most of us.