Originally Posted by
techauthor
As you might imagine, I am not happy with the agent in the club. Generally, they're better than most and far more customer service oriented.
The club agents can be quite variable. While the expectation is higher in the club, and some are indeed excellent, I've been let down in the club as well, sometimes with my jaw on the floor completely baffled at what just transpired.
The redcoats, OTOH, are usually pretty good.