Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
Programs: DL PM, HH Diamond, Fairmont Prem, SPG Gold, Priority Club Plat/IC Amb, AmEx Plat
Posts: 10,839
Call again, explain your situation to a different agent. If at first you don't succeed, try try again.
E-mail us does the same thing as TTU, you're sending a message to the airline.