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Old Apr 19, 2010 | 1:20 am
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MrSoft
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Cancelled flights protocol?

Question - what course of action is Emirates asking the pax to take, in response to cancelled flights (ash cloud)?

I'll tell you why I'm asking - in Europe, some carriers have been repeatedly advising pax to re-book or cancel themselves during the incident. I just had a week of this. Today's flight is cancelled - re-book onto tomorrow's flight (or cancel and get full refund); that flight gets cancelled, re-book onto the next day, and so on, consecutively for days. Presumably if you don't do this, then you will be last in the queue when the ban is finally lifted.

The onus is on passenger self-care. This may clash with the passenger expectation eg. "the airline will look after me" when the ban is lifted. There may be nothing till May 15th, and airline will just say "not our problem, we told you to re-book".

So - how is EK handling it?

To my surprise EK just let me book a new flight to DXB, departing next Monday. I'd expected these to be blacked out while they repatriate stranded pax. Maybe they'll take my money, and bump me when the time comes.
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