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Thread: Volcanic ash restrictions to European airspace and airports [Master thread]
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Old Apr 18, 2010 | 5:22 am
  #796  
redsox1918
 
Join Date: Oct 2009
Posts: 1,024
Originally Posted by Swanhunter
Out of interest, what would you suggest he communicates?
Simple 2 minute message explaining that BA are doing everything they can. Clarify how long BA will pay for hotel if at all and rebooking process.

Simple PR goes far. Also the website with a simple q and a and I bet alot of the calls to the call centre would not be needed.

I would have thought after the snow and ice BA would have learnt.
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