Originally Posted by
RichardInSF
I suspect someone at the hotel reads FT, which is great -- the day after I made my post above about the impersonal service, I went up to the club room and suddenly everyone was calling me by name -- and no, there weren't even any epithets attached. Nice touch for the last day of a 7 night stay but would have been a lot more impressive had it started earlier.
to a 5 night stay starting tomorrow - lets see how personal the touch is this time around. Keep getting stonewalled with wanting to use my upgrade certs and told no suite (whichever they upgrade to) is available, yet see suites online (or did). Maybe with the volcano / ash some of those suite guests will be no-shows!