Uniteds online satetment is not bad but they are slow to post sometimes and somethings never show up even though the miles are in the total. Fo example TCI cable has TCI rewards. I turned in certificates to United for 1500 miles. After 2 months I did not see the entry so I called MP. They said the miles were added as an adjustment thus would not show up in the online statement (don't know about paper because last one I got was through March). I added up the entries in the online statement then compared to the anual total and sure enough, the miles were there. Very confusing way to do it.