Originally Posted by
pilo
Calling the elite line, first surprised by message "20-25 minute wait" (I don't think I ever had any wait more than a minute), and I've been on hold for nearly 90 minutes...
This ain't good.
Please read the newpaper. There is a major volcanic ash cloud over Europe. All flights on all airlines have been suspended for another day. That's three days in a row with thousands stranded.
This is why you can not get through.