Originally Posted by
bartek
Current status concerning the disruption caused by volcanic ash
• Passengers holding other carrier ticket documents on affected Lufthansa flights should contact the ticket issuing carrier.
So I called bmi (it's a redemption ticket) and they told me to contact LH.
On LH.com I noticed the following:
All flights within Europe are cancelled till Saturday, 17th April 2010, ca. 1000 UTC.
http://www.lufthansa.com/online/port...l=en&cid=18002
But LH's arrival and departure information page still says my flights tomorrow morning are on schedule. Where should I go for confirmation that my flights (at least the MAN-FRA segment which departs at 0600 UTC) will be cancelled?
I want to re-book for Sunday or even Monday if possible!
Update1: I tried to call the UK SEN line number and after several recorded messages and the LH tune the line went dead.
I also tried the UK reservation number and a recorded message told me they were unable to support me due to a higher than expected demand.
I'll now have to try a German number. If LH updates the flight schedule there shouldn't be a need for me to call.
Update2: Called Kassel - they are unable to confirm my morning flight has been cancelled despite the announcement on LH.com.
Update3: Received an SMS that my MAN-FRA flight in the morning has been cancelled. What a relief!
Update4: Called the bmi call centre. The earliest they can offer me is 20 April. I'm scheduled to return on 21st.
Update5: Another SMS received confirming cancellation of the connecting flight ex-FRA. At least an improvement on last night when SMSs arrived around 23:00 for morning departures.