FlyerTalk Forums - View Single Post - Volcanic ash cloud impacts LH flight operations

Apr 15, 2010, 8:21 pm

#22

NewbieRunner

Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)

Join Date: Jun 2005

Location: 150km from MAN

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Posts: 29,512

Hi Michelle,

Thanks for opening this thread and for the update. I was booked to fly MAN-DUS-ORD (bmi redemption) on Friday but when I found all flights to/from the UK would be suspended until at least 07:00am on Friday, I called bmi's ICC and managed to get rebooked to fly MAN-FRA-ORD on Saturday. Kudos to bmi's ICC since at the time my LH flghts on Friday had not been cancelled (they are now).

I do hope the flights will operate on Saturday but should it become necessary to rebook again what is the correct procedure given that it is a bmi award? Should I contact bmi again since they issued the ticket or should I contact LH?

Thanks for any advice.

Last edited by NewbieRunner; Apr 15, 2010 at 8:44 pm Reason: typo

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