thanks for the input el-jefe.

To be honest points are somewhat secondary - I have enough for my needs.

The real issue is that there's a problem with their systems - one that could possibly cause real issues with any of us in late arrival "fully committed" situations.

I thought a bit about this whole situation over some 'za at matchstick (thank you to whoever recommended that place) and then recalled a similar situation last fall at a summerfield suites in burlington, ma.

Same deal no record of my reservation - agent even had me cross the counter to see it on his terminal screen. Luckily I had a print of my confirmation w/number from hyatt.com in the car - but it didn't help as the reservation was still dead from his view. (now I know why I waste so many trees constructing these trip folders) In hyatt's defense it didn't sound like this happened often.

Luckily the property was pretty much empty and he just took another reservation that I had there a few weeks later, changed the date and checked me in. He took care of the whole issue in about 5 minutes, (and I believe it was at about 1am after a lengthy drive) so it really didn't stick in my mind until I dwelled on the subject over a few beers this afternoon. I now also do remember telling him that in probably 1,000 check-ins (I’m young) it was the first time that I had arrived at a hotel that had no record of my reservation.

To be honest, the 1/2 hour this afternoon I spent standing at the check-in desk was complete crap, and the back room "team effort" to check me in was absolutely ridiculous in hindsight. (to boot I could tell that they really didn't want to give me back my printout... I had to request its return)

But at least the diamond amenity here was better than some trail mix and skittles and I do have a room for the night, so no real serious complaints. just a rambling rant

Find the issue, fix the issue. That's all I ask. The reservation still shows as active on hyatt.com under "my reservations" to this very second... so where exactly did it misconnect on its way to psp?