Resolution:

Our wonderful FT GP Concierge, Karen, read my tale of woe and took care of the issue. She credited my account with 5000 points, which I think fairly compensates me for the issue based on this calculation:

1000 points for stay
500 point diamond amenity
2500 points for half a BWB
1000 points for my loss of stay credit since I doubt they can add one when I never really got to stay
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5000 points

Karen - thank you VERY MUCH for looking out for us here on FT. I appreciate it as I'm sure others do as well.

All better,
El Jefe