Originally Posted by cellis

:begin rant:

well this just happened to me today at the palm springs property. arrived at front desk (luckily at 2pm) they said that my reservation has been cancelled and that there's nothing they can do for me. ("fully committed" was the buzzword)

so I produced a copy of the printed confirmation from hyatt.com site from my briefcase, they took it out back. eventually i think there were 4 front desk agents out back trying to figure out what to do with me.

eventually I brought up the active reservation from hyatt.com site on my phone and showed it to the agent... he matched the numbers to the ones on the printout and shook his head in disbelief.

...so in all there's a 1/2 hour of my life that i'll never get back. you know, there are dcertainly some system issues here... perhaps when a property is oversold/"fully committed" the local reservation system just starts randomly dropping confirmations starting with diamond members first? (and i'm real diamond, not this cubic zirconium thing that they're currently giving out to anyone who calls the 800# and asks)

oh, and to top it off they were only able to provide me with a double bedded room even though I had a king confirmed... my fault as I didn't really want to argue the issue any further. aren't elite members guaranteed their bedding type? (or at least that's what's written on my confirmation print) always love when there's one of me and two beds in the room


:end rant: